News:  Reduce Churn up to 30% in Month One with ChurnControl
Learn More
CompanySupport
Latest Posts
Technology
5 minute read

LiveX AI Delivers Real Time Customer Experiences With NVIDIA NIM

Written by
John Doe
Published on
June 12, 2024
Grow Your Business with LiveX AI
Book a Demo

Table of Contents

Unlock new capabilities from sales to support and enhance customer experiences with NVIDIA NIM integration into LiveX AI’s Agent.

In an era where accuracy, speed, and efficiency define the boundaries of customer interaction and satisfaction, LiveX AI is excited to announce it is embedding NVIDIA NIM inference microservices into its AI-driven customer interaction Agent, harnessing the power of accelerated computing to boost response times and help significantly improve customer experiences.


LiveX AI is an innovative leader in AI-driven customer experience solutions, revolutionizing how businesses engage with their customers from pre-sales to customer support. Collaborating closely with NVIDIA, LiveX AI utilizes the most advanced technologies to offer dynamic, multimodal communication and seamless integration with existing customer service platforms. The company’s AI Agent includes chat, speak, see, and show capabilities to provide the best possible interactions for each customer. It enhances workforce productivity and customer satisfaction through customized branding, real-time interaction capabilities, and actionable insights that drive efficiency and growth.


NVIDIA NIM microservices, part of the NVIDIA AI Enterprise software platform, enable the secure, scalable, and efficient deployment of generative AI models across various infrastructures.  The LiveX AI platform’s integration with NIM enhances its capabilities and aligns with the company’s commitment to providing real-time, accurate service while reducing operational costs.

Benefits of LiveX AI Integration With NVIDIA NIM

‍
LiveX AI’s integration of NVIDIA NIM enables:

  • Excellent customer experience with a powerful AI agent that offers extremely low latency and 24/7 availability.
  • Enhanced security and control over AI applications and data, enabling deployment in preferred cloud and on-prem infrastructures.
  • Accelerated deployment with NVIDIA’s cloud-native microservices optimized for performance.
  • Optimized total cost of AI service with efficient and scalable infrastructure.

Integrated with NVIDIA NIM, the LiveX AI platform supports a more robust set of generative AI capabilities. The integration facilitates seamless, real-time interactions across multiple communication channels—including voice, video, images, and text—helping make every customer interaction faster, more contextually aware, and personalized.


For LiveX AI customers, this means:

  • Up to an 85% reduction in customer support costs given efficient AI-driven resolutions.
  • Significant improvements in first-response times, from industry standards of hours to mere seconds.
  • Enhanced customer satisfaction, reducing returns by approximately 15% due to more accurate and timely resolutions.
  • Improved lead conversion by 5x with an intelligent, actionable AI Agent.

LiveX AI aims to not just integrate technology but transform how businesses interact with their customers. LiveX AI, through its collaboration with NVIDIA on hardware and software optimization, looks to use AI to help companies deliver superior customer experiences.

Discover how LiveX AI, powered by the intelligence and efficiency of NVIDIA NIM, can revolutionize customer interactions and support businesses in the new era of customer experience.

Get a DEMO Today and Boost Your Customer Experience!

‍

What is LiveX AI?

LiveX AI is a cutting-edge AI Agent, poised to act as a digital extension of your business—your AI Assistant—enhancing customer engagement, support, and sales operations. It uses advanced AI to deliver human-like interactions that mirror your brand’s voice and tone across all forms of communication, including text, email, and voice, whether through the web or smartphones. Businesses that integrate LiveX AI can quickly experience a host of benefits: increased sales, reduced returns, happier customers, and richer insights from customer data.

What is an AI Agent, and how does LiveX AI fit this role?

LiveX AI is an AI sales and support agent that leverages Generative AI to interact with customers with the tone and knowledge of one of your most effective and efficient employees. The AI Agent will guide customers through any journey on your site, from product information to purchase, support, and upsell. LiveX AI offers personalized recommendations to boost your business's efficiency as it engages and connects with your customers.

Can LiveX AI be used as an AI customer support tool?

Absolutely, LiveX AI excels as an AI customer support tool. It provides real-time, intelligent responses to customer inquiries, significantly improving response times, reducing returns, and improving overall customer satisfaction.

What if I sell through a 3rd party? Can LiveX AI help me?

Absolutely, LiveX AI is versatile enough to support businesses that sell through third-party platforms. Even if you don’t sell directly, LiveX AI can help you engage with customers via their smartphones, answer their queries, and guide them through the purchasing and support process, enhancing their overall experience with your brand.

Is LiveX AI integrated into leading platforms?

LiveX AI products and solutions seamlessly integrate with major platforms like Shopify, Zendesk, and HubSpot, enabling you toenhance your existing workflows and customer engagement strategies without disruption.

What benefits does LiveX AI offer over traditional support methods?

Unlike traditional support methods, an AI support bot like LiveX AI offers 24/7 availability, instant responses, and the ability to handle a high volume of inquiries without compromising quality, thus enhancing operational efficiency.

Why should I use LiveX AI over other AI solutions?

LiveX AI offers proactive, personalized customer support that seamlessly blends with your brand’s unique voice. LiveX AI enhances your brand with proactive, personalized support, setting up for others in just a few weeks. By leveraging multimedia capabilities, LiveX AI can display product images, videos, and detailed descriptions, creating a more engaging and informative shopping experience. It excels in all communication, quickly boosting sales, and satisfaction while cutting costs. With LiveX AI, you're adopting technology and enriching customer relationships.